Keep your mobile number and switch to Tune Talk
Via Website
Via Website
1
Purchase Tune Talk SIM via Tune Talk website
2
Once received Tune Talk SIM, download Tune Talk App
3
Check your email and get the Order Barcode
4
Select ‘Scan your Order Barcode’ and complete your SIM activation
5
Reply the SMS to confirm the switch process
6
Check your switch status via App
7
Swap your old SIM with Tune Talk SIM
Via Tune Talk App
Via Tune Talk App
1
Purchase Tune Talk SIM via Tune Talk App
2
Once received Tune Talk SIM, go to My History page to complete your registration
3
Reply the SMS to confirm the switch process
4
Check your switch status via App
5
Swap your old SIM with Tune Talk SIM
Via Website
Via Website
1
Purchase Tune Talk eSIM via Tune Talk website
3
Check your email and get the eSIM QR Code
4
Select ‘Active SIM’ followed by ‘Scan your eSIM QR Code’ to complete the registration
5
Live Chat us your MyKad/Passport, Switch Mobile Number, and eSIM Serial Number
6
Reply the SMS to confirm the switch process
7
Our customer executive will ensure your correct mobile number is reflect on your eSIM profile
8
A confirmation email will be send to you
9
Now you can scan the eSIM QR code and install it to your phone
Via Tune Talk App
Via Tune Talk App
1
Purchase Tune Talk eSIM via Tune Talk App
2
Go to My History page to complete your eSIM registration
3
Live Chat us your MyKad/Passport, Switch Mobile Number, and eSIM Serial Number
4
Reply the SMS to confirm the switch process
5
Our customer executive will ensure your correct mobile number is reflect on your eSIM profile
6
A confirmation email will be send to you
7
Now you can scan the eSIM QR Code and install it to your phone
How to get started?
Before submitting your Switch (Port-In) request, please ensure that:
Prepaid Number
Prepaid Number
- Your mobile number is not barred by any service provider.
- Make sure you are not bound to any prepaid contract (credit advance or phone contract).
- Only an active mobile number is allowed to switch.
- Mobile number is registered under your name.
- MyKad or passport provided is the same as what was registered with your current service provider.
Confirm your switch request with your current telco via SMS
1
Once you have received the SIM card, scan your Order Barcode/eSIM QR code via the App
2
Follow App instructions to self-register and submit switch request
3
Receive a confirmation SMS from your telco within the same day
4
Reply the SMS to confirm the switch request
*Make sure you reply within the deadline given. Your reply is case sensitive.
Swap your old SIM with Tune Talk SIM card when your current service is terminated.
1
Check switch status via App
The switch process will take about 48 hours to complete
2
Once switching is successful, you may transfer your contacts from the old SIM to your phone (if necessary)
3
Once your current service is terminated, swap the old with Tune Talk SIM card
Frequently Asked Questions (FAQs)
It means you can maintain your existing number from your current telco while switching (also known as porting) to the Tune Talk network. test
Yes, you may pay via e-banking, debit or credit cards or major eWallets.
During puchase, customer will need to key in the correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and the delivery will take about 3 to 7 working days.
You can SMS or go to your App to monitor the switch status.
For SMS, please send P (Phone number) to 2222
Example: P 0101234567
The switching process will take about 48 working hours to be completed.
You can have up to five SIM cards per MyKad/Passport with Tune Talk, in line with local regulations.
Yes, you will need to make a minimum top up of RM10 or subscribe to a data plan.
No worries! Upon switching, you will be able to receive your TAC and OTPs as usual within 12-48 hours. Your WhatsApp or other chat programs associated with your existing number will also continue to work as usual.
Some chat applications might require you to input an OTP to prove you are still the valid owner of the number.
After receiving the SIM card, you will need to download the Tune Talk App and self-register your new SIM. Once your registration is succesful, your switch request will be sent automatically. Please reply to the port-out SMS confirmation sent by your current telco within 24 hours to kick-start the switching process. Now you can just sit back, relax, and we will do the rest for you.
Yes, Tune Excel and Tune Plus users can also switch to the latest Tune Talk tariff plans within the Tune Talk App.
Kindly be advised that it might take between 4-48 hours for your switching to be recognized by your providers. Should this take longer than the expected period, you may also contact your providers (banks, ewallets, shopping apps, etc.) to inform them that you have ported into a new telco and request for troubleshooting.
It means you can maintain your existing number from your current telco while switching (also known as porting) to the Tune Talk network. test
Yes, you will need to make a minimum top up of RM10 or subscribe to a data plan.
Yes, you may pay via e-banking, debit or credit cards or major eWallets.
No worries! Upon switching, you will be able to receive your TAC and OTPs as usual within 12-48 hours. Your WhatsApp or other chat programs associated with your existing number will also continue to work as usual.
Some chat applications might require you to input an OTP to prove you are still the valid owner of the number.
During puchase, customer will need to key in the correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and the delivery will take about 3 to 7 working days.
After receiving the SIM card, you will need to download the Tune Talk App and self-register your new SIM. Once your registration is succesful, your switch request will be sent automatically. Please reply to the port-out SMS confirmation sent by your current telco within 24 hours to kick-start the switching process. Now you can just sit back, relax, and we will do the rest for you.
You can SMS or go to your App to monitor the switch status.
For SMS, please send P (Phone number) to 2222
Example: P 0101234567
Yes, Tune Excel and Tune Plus users can also switch to the latest Tune Talk tariff plans within the Tune Talk App.
The switching process will take about 48 working hours to be completed.
Kindly be advised that it might take between 4-48 hours for your switching to be recognized by your providers. Should this take longer than the expected period, you may also contact your providers (banks, ewallets, shopping apps, etc.) to inform them that you have ported into a new telco and request for troubleshooting.
You can have up to five SIM cards per MyKad/Passport with Tune Talk, in line with local regulations.
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