How can I provide my Tax Identification Number (TIN)?
It is as easy as 123!
First, log in to the Tune Talk App.
Go to More > Profile > Edit Profile and key in your TIN in the TIN Number field.
Remember to click Confirm to save your TIN!
How do I request for an e-Invoice?
You can request for the e-Invoice via Tune Talk App. Go to Transactions Details > Thank You page > Click the ‘Generate e-Invoice’ button at the bottom.
Alternatively, you can still request for the e-Invoice at My Order page > Order Details.
Note: All e-Invoice requests must be made either on the same month of transaction or within the 72 hours after transaction.
e.g. If a person makes a transaction on 30 January, he or she is able to request for the e-Invoice either on 31 January, 1 February or 2 February.
Where can I access a previously requested e-Invoice?
You can access the e-Invoice at the Tune Talk App. Go to My Order > Order Details page.
Why am I not able to view the ‘Generate e-Invoice’ button in the Order Details page?
It is likely that the request duration for the e-Invoice has expired. e-Invoice requests must be made either on the same month of transaction or within the 72 hours after transaction. Kindly reach out to our friendly Customer Care team via Live Chat to assist you.
