Why am I not able to view the ‘Generate e-Invoice’ button in the Order Details page?
It is likely that the request duration for the e-Invoice has expired. e-Invoice requests are only accepted within 72 hours on the transaction’s month thereafter. Kindly reach out to our friendly Customer Care team via Live Chat to assist you.
Where can I access a previously requested e-Invoice?
You can access the e-Invoice at the Tune Talk App. Go to My Order > Order Details page.
How do I request for an e-Invoice?
You can request for the e-Invoice via Tune Talk App. Go to Transactions Details > Thank You page > Click the ‘Generate e-Invoice’ button at the bottom.
Alternatively, you can still request for the e-Invoice at My Order page > Order Details.
Note: All e-Invoice requests can only be done within 72 hours on the transaction’s month thereafter.
How can I provide my Tax Identification Number (TIN)?
It is as easy as 123!
First, log in to the Tune Talk App.
Go to More > Profile > Edit Profile and key in your TIN in the TIN Number field.
Remember to click Confirm to save your TIN!
