Where can I purchase this sim?
You can get the SIM (https://www.tunetalk.com/lifestyle/travel/japan-sim/)
If I have inquiries about my order, who can I contact?
If you have any inquiries about your order, please email us to customer.care@tunetalk.com
and ensure the following details are included in your mail:
- Â Full name
- Â Order number / Transaction ID
- Date of purchase
How long will it take to deliver the Japan SIM to International address?
Your order will take within 14 to 21 working days to reach you. If you placed your order over
the weekend or on a public holiday it might take an extra day or two to arrive as we process
these orders on the next business day.
How much is the cost for domestic shipping?
It will cost Rm10 for domestic delivery.
What is the speed for Unlimited Basic Internet
Speed for Basic internet is capped at 200kbps.
How much is the cost for international shipping?
It will cost you RM16 for worldwide delivery.
What is the validity for my Japan SIM?
Tune Talk Japan Sim is valid for 7 days
How do I activate my Japan SIM?
You may need to change the APN setting as per below:
| Name | *free* |
| APN | vmobile.jp |
| Username | *free* |
| Password | *free* |
| Authentication Type | PAP of CHAP |
What do I get when I purchased the Japan SIM packages?
| Tune Talk Japan SIM |
|
Who should I contact if my sim is not working?
You may contact our customer care team at 13100 or chat online at tunetalk.com from 8am
until 10pm daily.
Can I continue to use the Japan SIM after the validity expires?
No you may not, as this is a 1 time use only.
Who is eligible to purchase these Tune Talk Japan SIM?
The sim purchasing is open to all who is traveling to Japan.
