What are the unlimited ‘Connect Apps’?
The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).
Can I use hotspot with my TTHV data plans?
Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.
How do I check the status or the balance of my data plan quota?
What are the benefits of Free Basic Internet (FBI) and how will I get it?
FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.
Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.
What happens if I have exhausted my 10GB FBI quota?
Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.
What is Tune Talk Hi-Value (TTHV) Pack? How can I become a TTHV subscriber?
TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.
The TTHV Pack is made available to:
- New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
- Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
- Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.
Can I still get the older tariff packs (e.g. Tune Talk CUN Value or Tune Talk Buddies) after 24th August?
From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.
I am currently on an older tariff pack (Tune Talk Buddies / Tune Talk Value Prepaid / Tune Talk CUN Value). Can I switch to the TTHV Pack and subscribe to the new data plans?
Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.
Find out more here.
What will happen if my data plan once it has been fully utilised?
You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.
Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.
What are boosters, and how do I subscribe to it?
Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.
Do all data plans come with validity?
Yes. All TTHV plans or passes come with validity extensions.
(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.
