Please read and understand these Terms & Conditions to various products and services
In order to Port Out your current mobile ( Tune Talk ) should be active. Once your transaction is complete your existing Tune Talk credit balance & Tune Talk points will be forfeited.
Tune Talk Prepaid subscribers are required to purchase airtime credit via Top-Up Vouchers to ensure their Account is active in order to use the Services. As a subscriber you may top up your service subscription via Tune Talk Self Care Mobile Application (“App”) or by purchasing valid Tune Talk top up vouchers from any Tune Talk authorised dealers or sale outlets.
The validity period of your Account is determined by the value of the credit you buy via the Top-Up Voucher as displayed on the voucher, App and/or listed on www.tunetalk.com. Tune Talk reserves the right to change or modify the denominations or validity period without prior notification.
Upon successful purchase of top up, you will be notified via text message of the top up amount, total available credit and new validity period. Tune Talk is not responsible for, nor do we refund lost, stolen, misused, or damaged top up vouchers or PINs.
All top up purchases are final and non-refundable, regardless of who actually uses or possesses the vouchers or PINs, with or without your consent.
You are only allowed to have a maximum airtime credit of Ringgit Malaysia One Thousand (RM1,000/-) only (“Maximum Airtime Credit Limit”) at any one time during your subscription to Tune Talk Service and upon reaching the Maximum Airtime Credit Limit. Any attempt to top up will be disallowed.
In addition, Tune Talk is not liable for any loss or damage due to top up errors or mistake caused by the user of the voucher.
Top-Up Vouchers which have passed the expiry date imprinted on them will not be usable and/or returnable.
Tune Talk is not liable for refunding or compensating expired top up voucher PINs. All top up or reload purchase including online top up are final and not refundable.
Tune Talk shall not be liable for any loss sustained by subscriber for any unsuccessful top up transaction done through any online or offline platforms caused by any technical disruptions. All queries pertaining to the above Top up should be directed to Tune Talk’s Customer Care by calling 13100 or 03-2771 7000 from 8am to 10pm daily.
Ensure you reload before the Top-Up validity expires or you will only be able to receive incoming calls and SMS for a grace period of 45 days. During the grace period, you are unable to perform any outgoing calls, outgoing SMS, and any other Services that we may determine until you top up your account. After the grace period ends, service will then be terminated. Unused credit and Tune Talk BIG points will be forfeited and the mobile number cannot be reactivated.