What is change mobile number (Change MSISDN)?
Change mobile number is a feature offered by Tune Talk to allow Tune Talk Subscribers to choose a preferable number as their primary hotline.
How can I change my mobile number?
Changing of mobile phone number can be done through the Self Care Portal or Tune Talk Selfcare App.
How much do I need to pay to change my mobile number?
There is a charge of RM35.00 each time a mobile number is changed.
How do I know if my mobile number change request was successful?
After completing change mobile number request, subscriber can launch TT Selfcare App to check their number reflecting correctly in the App.
I registered a new SIM and I don’t like the number. Can I change my number immediately?
For new registration, you are entitled to one FREE change mobile number request as long as it is within 48 hours of registration. After the 48 hours window, any change mobile number request will be charged.
I do not have enough Tune Talk balance to do change mobile number. Can I pay using other payment method?
No. Charges for change mobile number will be deducted only from your own Tune Talk prepaid credit balance. In the case of insufficient balance, your mobile change request will not be processed.
