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Frequently Asked Questions
 
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Do I have to pay anything additional to receive this coverage?

It is absolutely FREE. The premium payment is borne by Tune Talk.

When does the PA Insurance coverage begin?

Coverage commences on the 61st day from the date of subscription subject to a minimum monthly top up of RM30.00.

What does the PA Insurance cover?

The policy covers Death or Total Permanent Disablement for RM100,000.00. Please refer to the Policy Wording for details.

What if I have other insurance policies?

All benefits are paid in addition to and regardless of any other insurance policies you may have.

What if I have more than one line registered under Tune Talk? Am I entitled to additional claims?

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

What is the claim procedure?

Our Claim Customer Service Officer at 1-300-88-1007 will immediately help you with all your claims enquiries.

Who should I contact to get more information?

For more information, kindly refer to Tune Talk's website or please call Etiqa's Customer Care toll free number at 1-300-13-8888.

Where can I find the policy wording?

The policy wording can be accessed and downloaded here.

How old do I have to be in order to be eligible for the Free PA?

You have to be at minimum 12 years old and at maximum 65 years old to be eligible for the Free PA Insurance coverage.

Can I claim my Free PA Insurance if I were involved in a motorcycle accident?

The Free PA is not valid for subscribers who are engaging in motorcycling or any accidents arising out of motorcycle racing, pace-making, reliability trial or speed testing.

How do I nominate my beneficiary(ies)?

Nomination Form can be accessed and downloaded here. Please fax the completed nomination form to 03-2785 5335.

What high risk occupations are not entitled for the Free PA Coverage?

  • Automatic passenger cover (airlines)
  • Airport coupon and ticket business
  • Airline personnel & air crew
  • Travel Agency Business/tour operator group schemes in respect of flying risk (except umrah)
  • Credit Card business
  • Professional sports team/participation in any kind of speed contest
  • Piling /demolition/contractor/construction of bridge/working at great height or depth/mining
  • Law Enforcement (including armed security guard)
  • Manufacturer of hazardous material
  • Pub/night club/karaoke (not part of hotel)
  • Timber logging/Machinist of cutting/grinding/sharpening equipment
  • Debt-collection agency
  • Jockey

What are the claims procedures for the Free PA?

All claim loss notification must be within 15 (fifteen) days from the date of accident.
 
Death Claim
Claim form duly completed and enclosed with the following documents:
  • Death Certificate
  • Burial permit
  • Post mortem report
  • Police report
  • Copy of Spouse's I/C and Marriage Certificate
  • If the insured is unmarried, copy of parents I/C is required
Total Permanent Disability Claim
  • Claim form duly completed
  • Specialist / Full medical report
  • Police report
  • Industrial accident report (if industrial accident) & SOCSO report
NOTE: The above requests are not intended to be all inclusive as the need for additional information may become necessary during the course of our analysis of the claim.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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